Shipping & Delivery
The delivery time from date of dispatch by us varies according to your chosen method of shipment. We have no control over the goods once they are shipped and cannot guarantee that your order will arrive within the time specified by your chosen method of shipment.
Privacy & Security
- a. Take and fulfill customer orders
- b. Administer and enhance the site and service
- c. Issue a unique identifier (e.g. customer login)
- d. Monitor customer account status beyond that required for individual purchases
- e. Only disclose information to third-parties for goods delivery purposes
Returns & Replacements
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must inform us of your wish to cancel in writing either by letter, email to firstname.lastname@example.org or by fax to 0141 810 5713 within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and must not use them. In order to avoid confusion and ensure that your request to cancel is received, we recommend that instructions for cancellation are made by fax. You must be clear you wish to cancel and quote the order number on your email confirmation. Before returning anything you must contact us and we will give you a Goods Returns Number. This number must be included with the returned items otherwise we will be unable to process them. Include the delivery note or a copy of your email invoice with the goods, and send the goods in appropriate packaging. If you wish to return goods to us, we will arrange collection and deduct the cost of this collection from any refund due. For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau or a solicitor. Refunds will be made to the card that was used in the original purchase or a cheque made payable to the cardholder if the card is no longer valid. In the case of cheque payment a cheque will be issued payable to the original customer. Refunds normally take 7-14 days. In summary, we will only refund returned/cancelled orders if:-
- 1) The goods are in their complete, original packaging.
- 2) The goods have not been used.
- 3) You agree to pay the shipping costs to return the item(s). None of the above affects your statutory rights.
We may despatch your order in a number of instalments and each dispatch is a separate contract and is not connected to any other dispatch.
Payment, Pricing & Promotions
We will validate your credit/debit card before accepting your order. We will not accept your order if your card is declined at any stage during the processing of your order. We will try to contact you if your card is declined. We will take reasonable care to protect the confidentiality of your card details, however we will not be liable if these details are intercepted by, and used by third parties through no fault of our own. Orders accepted by us are normally dispatched within 24 hours of the order being placed on our website except on weekends and bank/public holidays, when they will be dispatched within 24 hours of the next working day. Please note that at busy times of the year including prior to Halloween and Christmas we cannot guarantee this dispatch time.
It's easy to check the status of your order! Just visit online My Account and sign in with your Firework Superstore ID and password to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped. If you placed your order over the phone or via mail/fax, you can check your order status by contacting one of our customer services specialists at 0141 892 3269
Updating Account Information
Using your Firework Superstore ID and password , you can login to your online account where you will be able to change payment methods , passwords and delivery addresses.